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CONSUMER LAW & CREDIT LAW FOR SALES MANAGERS & SALES EXECUTIVES

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17. CONSUMER LAW & CREDIT LAW FOR SALES MANAGERS & SALES EXECUTIVES (1-2 days)

WHO FOR

All General Managers, Dealer Principles, Sales and Service Managers who are required by law to understand Statute, Consumer and Credit Law and who are expected to adhere to the laid down rules, regulations, policies, procedures and processes.

AIMS OF THE PROGRAMME

•  To Help Participants Understand And Comply With :-

•  The General Rights And Duties On Retailers And Consumers

•  Simple Contractual Issues

•  Tortuous Issues (Delict In Scotland )

•  The 1979 Sale Of Goods Act

•  The 1994 Sale And Supply Of Goods Act

•  The 1982 Supply Of Goods And Services Act

•  The 1968 Trade Description Act

•  Lien & The Disposal Of Uncollected Goods

•  The Consumer Credit Act Of 1974

THE MAIN THEMES THAT WILL BE COVERED ARE:-

THE PRINCIPLES OF LAW

•  What The Common Law Is

•  The Civil Court Structure

•  The Criminal Court Structure

•  Equity In Law

•  Statute Law

•  Understanding The Consumer Credit Act Of 1974

•  Contract Law Essential Elements

•  Types Of Contracts &

•  Vitiating Elements -'Umberrimae Fidei'

•  Terms In A Contract

•  The Unfair Contract Terms Act Of 1977

•  Express - Implied - Conditions - Warranties - Exclusion Clauses

•  Discharge Of A Contract

•  Law Of Agency

•  Rights And Duties Of An Agent

•  Law Of Tort - Delict In Scotland

•  Vicarious Liability

•  Volenti Non Fit Injuria'

•  Tortuous' Issues

•  Key Parts Of The 1979 Sale Of Goods Act

•  'Nemo Dat Quod Non Habet' Rule

•  Key Parts Of The 1995 Sale And Supply Of Goods Act

•  Key Parts To The 1982 Supply Of Goods And Services Act

•  The 1968 Trade Description Act

•  Trading Standards Officers And What They Do

•  Lien And Uncollected Goods

•  Consumer Credit Act Of 1974

•  The Consumer Protection Act Of 1987 - Product Liability

•  The Product And The Chain Of Liability

•  Liability For Defective Products

•  Consumer Safety

•  Misleading Price Indications

•  Finance Legislation

•  The Contents Of A Consumer Credit Agreements And The Law Relating To Finance Agreements

•  Insurance Legislation

•  An Overview Of The FSA Requirements For The Sales Of Insurance

•  Data Protection

•  Key Aspects Of The Data Protection Act As It Applies To The Motor Trade

•  Health And Safety

•  Health & Safety At Work Act 1974

•  Duties Of Employer To Employee

•  Duty Of Care Of Employees To Themselves And Others

•  Risk Assessment

•  Safety Representatives & Safety Committees

•  Health And Safety Issues

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